LightingUSA.net Return Policy
Your Satisfaction is our Number One Goal
At LightingUSA.net, we want you to be 100% satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come.
On the occasion that you receive a product that you just don't like or that doesn't match your décor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy.
At LightingUSA.net we want you to get exactly what you want, and with our world-class product selection you can be sure you'll find the product that is right for you.
30 Day Return Policy
No Hassle Returns
If you would like to return an item that is in like-new condition with original packaging, you may return the product within 30 days of receipt.
If you decide to return an item that was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund.
Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or chat must review their receipt for accuracy within 24 hours.
Returns with Restocking Fees
Some manufacturers charge a restocking fee. Please refer to the product page to view a particular manufacturer's return policy or you can browse our list of manufacturers with no restocking fee.
If you return an item with a restocking fee, it will be deducted from the refund. If the item was part of our free shipping promotion, our initial shipping and handling costs will be deducted from the refund as well.
Non Returnable & Custom Made Product
LightingUSA.net sells products from some manufacturers that are custom made or built-to-order. These items are non-returnable and non-cancelable once the order has been placed. Please refer to the product page to view a particular manufacturer's return policy or you can browse our list of manufacturers that do not accept returns.
Note: If your product has arrived damaged or doesn't work properly, please refer to the "Damaged & Defective Goods Policy" below.
Return Process
Step 1 - Acquire authorization and instructions
To begin the return process, please call customer service.
Quick Return Manufacturers (IRGA)
In most cases we will immediately email you a Return Goods Authorization (RGA) number to return product along with a label and return instructions. Click here to view the list of manufacturers participating in this program.
Other Manufacturers
Manufacturers who are not participating in our Instant Return program must first approve the return. This process may take up to 7 business days. Once received, we will email you a Return Goods Authorization (RGA) number with a label and return instructions.
Step 2 - Shipping product back
Ship the item to the warehouse. Below are the keys to a successful return
Good Packaging: Re-pack products for return in the original box with original packaging material. Use the return label provided or your own label and write the RGA# exactly as instructed by LightingUSA.net. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
Ship & Insure: Next, ship the product to the warehouse address provided using your choice of carriers. We recommend insuring the package against damage or loss. Returns that are damaged or lost will not be replaced or refunded by LightingUSA.net.
Tracking Number: We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to our customer service. We will check the progress of your return. If you have not received credit within 14 days from the date of delivery to the warehouse, please contact customer service and provide them with the tracking number so that we can expedite the credit process for you.
You will have 30 days in which to return the product from the date that we receive approval from the manufacturer. After 30 days, the Return Authorization will expire and no replacements or refunds will be given.
In the event that a return becomes damaged on its way back to the return destination, LightingUSA.net will inform the customer via email that the item was received damaged and hold the product for up to 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct LightingUSA.net concerning what to do with the damaged product. If LightingUSA.net has not received notification or response from the customer within 30 days, the item will be donated or destroyed.
Step 3 - Refunds
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin.
Customers will be refunded via the same method in which the item was purchased or via check. Refunds via check are typically issued within 14 business days of final approval.
Items returned without the proper RGA# or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.
Items not eligible for returns
Custom orders (i.e. products that are built-to-order or any item labeled non- returnable on the product page of the Website). Dynamic List Here
- Special purchases, including: clearance items, inventory sale items, custom quotes, special discounts, etc.
- Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
- Any item that is not in resalable condition.
- Any item not accompanied by a Return Merchandise Authorization Number (RMA#) issued by LightingUSA.net.
- Any item that is not in the original box with sufficient packaging materials.
- Large orders: (Orders containing 10 or more of a single item or orders with an invoice total greater than $2,500). When ordering large quantities, we suggest ordering a sample for evaluation.
- Light bulbs, parts, and shades.
- Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
- Any item not purchased from LightingUSA.net.
